IT Support for Schools
Your One Stop Shop for IT Support for Schools
Schools rely on information technology more than ever to educate students and support staff. Quickly resolve issues and provide an excellent user experience with Buchanan’s BTConnect platform.
Why leverage BTConnect for your school’s IT support services?
Buchanan has over 750+ IT experts on staff, who are ready to assist
Buchanan has over 8 service delivery centers across the globe.
Satisfaction guaranteed with our stringent SLAs for every project.
Buchanan has been operation for over 30+ years.
Introducing BTConnect: The all-in-one IT support solution for secondary schools
Features of BTConnect
Stay Connected with BTConnect Support
Provide your users with a range of support options that meet their unique needs and leverage our experienced analysts when you require support for critical systems.
- Receive support for multiple channels any time of day, including live chat, phone, email, SMS, and more, to cater to each persona within your institution.
- Ensure issues are resolved quickly and efficiently and that critical systems have high availability to reduce the impact of technical issues and improve user satisfaction.
- 24/7 technical support means our team can provide on-site or remote support for all of the applications students and faculty rely on.
- Take your IT support a step further and leverage our analysts to streamline and simplify repetitive business tasks.
Get all-in-one IT support for your school with BT Connect
Streamline Operations with BTConnect Digital
Colleges and universities of all sizes must embrace technology more than ever before in today’s digital-first world to provide a truly seamless experience for its students, faculty, and staff.
- Provide your entire campus with problem solving self-help resources and how-to guides related to password resets, system updates, VPN connections, device configuration settings, and more across all your institution’s toolsets.
- Allow your students, faculty, and staff to easily collaborate and share information with digitized data repositories, communications channels, and smart workspaces, like Office 365. Our managed IT services will ensure the uptime and availability of these applications.
- Higher education institutions store large amounts of sensitive data, financial records, and student information. A modern digital workplace delivers the highest level of security while providing an intuitive user experience.
Improve User Satisfaction with BTConnect Insights
Knowing the status of your students, faculty, and staff’s IT issues is key in ensuring you provide a positive support experience and improve user satisfaction.
- We can work closely with your existing system or you can leverage Buchanan’s ticket management tool for a seamless experience.
- To better measure support performance, our ticket management system logs and stores a ticket’s entire history which can be accessed via a reporting dashboard.
- Establish automation rules to assign tickets, trigger notifications, and fulfill service requests while simultaneously ensuring SLAs are met.
- If you are a college or university with multiple campuses, our ticket management tool can easily scale to accommodate all locations to provide a consistent support experience.