IT Field Services & Support

Technology support - when and where you need it.

Operational efficiencies that save money and lower risks

Get an IT technician dispatched to your location for an emergency, or schedule IT Techs to multiple locations simultaneously for an onsite project.

Why work with Buchanan for onsite IT support?

Dedicated team of dispatch coordinators to see your ticket through from creation to resolution
Our team manages the technician to ensure work was completed to your satisfaction
Take advantage of a proven workflow that minimizes the administration burden on your team
Address problems quickly and efficiently to maximize uptime and increase end-user satisfaction.
Receive technical expertise and shorten lead times on any IT Project
Lower overhead and regulate IT spend with flexible delivery models

Don’t let IT issues slow your end-users down. Call Buchanan Managed IT Services today.

We can serve you across North America

We can serve you across North America

The #1 IT Field Company in
North America

"I just wanted to send my appreciation for the hard work of Buchanan's field services techs. They really went the extra mile in making sure our technical deployments were operational and it was a joy to work with them. We ran into issues with data drops and power and they took care of it all."

Technical Support Analyst in the Transportation Industry

"As a decision-maker for my organization's IT department, I wish I had known of the benefits of onsite IT support earlier. Buchanan Technologies has provided excellent support for all of our branch locations, keeping them online with very little technical downtime."

CEO

“We utilize Buchanan Technologies' IT field services for various projects across hundreds of our branch locations, and we continue to be impressed with the level of professionalism and skill we receive from their technicians. There is not any scenario too big or too small for their team to accomplish, and it is refreshing to be able to rely on their expertise for our technical deployments and on-site support.”

AVP National Facilities Manager, Fairway Independent Mortgage Corporation

“We depend on them for preliminary technical work - for being our feet on the ground, for their speed in response.”

Director of IT, Mid-Size Company

“Buchanan is not involved in everything but they are our boots on the ground helping with a lot of our projects.”

Manager of IT, Enterprise Organization

"Buchanan's onsite IT support has helped our organization save time and money while allowing our staff to focus on revenue-generating projects. We have been much more efficient with the help of Buchanan and look forward to contiuing to work with them!"

CIO in the automobile industry

“Buchanan plays a critical role in dispatching field technicians to help with day-to-day technical support throughout our branch locations. We have found them to be extremely helpful resolving any issues that arise, allowing our staff to remain focused on important business-driving projects.”

Business Relationship Manager in the financial industry

Meet all of your Business’ Needs with Field Support

Other IT field service companies can’t provide the same level of technology solutions as us.

With 7 global locations and a proven network of field technicians throughout North America and Europe, we can reach your business anywhere.

Our certified team of IT experts continuously drive results, just see the numbers:

IT-related travel costs can be reduced up to 50%
End-user satisfaction is increased by 25% (at minimum)
Efficiency is improved by 25%+
Downtime is slashed by 75%

Awards and Certifications

With Buchanan’s Onsite IT Services we Cover All Your Needs

On-Demand Dispatch

Our IT On-Demand Dispatch service can reach any location, in the United States and Canada.

IT field technical support offers a quick and cost-saving solution for branch offices and remote locations in need of on-site computer services or break/fix assistance.

Recurring On-Site Service

Do you need technical assistance, but not prepared for a full-time hire?

Our recurring IT support in the field provides the same technician on-site at your location every week, for the specified amount of days you require.

The number of days can range from 1-3 per week, and the technician becomes familiar with your environment, comes in as you require, handles ongoing work as a supplement to your staff, and saves you the overhead of a full-time employee.

We can even rotate different locations in a single market for each day.

Cabling and Wireless

Get IT support onsite that covers your cabling needs.

Our team provides the management of the entire project. We schedule and dispatch our field service solution to your multiple locations at the same time.

By using Buchanan, we provide consistent quality work and materials, and instead of managing multiple vendors and multiple invoices, we handle it all under one roof.

Our onsite IT support specialists cover:

Wired and wireless network installations
Network connectivity break/fix
Office turn-ups/downs

Onsite Projects

Our onsite projects are always delivered on time and on budget.

For large project rollouts, our field techs provide end-to-end implementation for your technology without stalling your business.

We cover projects for:

Cabling and wireless through designing, installing, and working through network issue resolutions.
Network assessment to create a complete inventory of all hardware and applications.
Skype for business, which includes assessing, deploying, training, support, and procurement of Skype business service.
Office 365 by serving as a partner service expert for all of your Office 365 needs.
Sharepoint implementation and consulting services for all of your internal and external sites.

Qualified Technicians in Every Zip Code

Our managed IT field services are built to provide your business with the best customer experience.

With dispatchers in multiple locations across North America, we can service you in any location and see your ticket through to resolution.

We also provide onsite IT support for small businesses and can work within your budget.

USA

3 Locations

Canada

3 Locations

Europe

1 Location

India

1 Location

Our Buchanan IT Field Support Services: By the Numbers

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Buchanan has over 750+ IT experts on staff, who are ready to assist

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Buchanan has over 7 delivery centers across North America.

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Satisfaction guaranteed with our stringent SLAs for every project.

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Buchanan has been operating for over 30+ years.

Don’t Waste Resources on Temporary Fixes to Your Business’s IT Problems

Request a free consultation today.