A mid-size, successful, Dallas, Texas based architectural firm had 700 employees across 13 offices. The IT support team was centralized in the main headquarters locations, but the smaller, remote locations were left with infrequent site visits. This scenario caused non-technical employees in remote locations to spend a significant amount of time trying to resolve IT issues. The firm did not have a need for a full time technical resource in the remote locations, but where looking for a solution to minimize down time, increase efficiency, and overall increase employee satisfaction.
